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Our Refunds Policy This page describes how we calculate refunds and outlines our policy on gift refunds and gift certificate refunds. Our refunds policy does not affect your statutory rights. Some notes about refunds:
Items returned because they are damaged, defective or incorrect If you are returning an item because of an error on our part or, in accordance with our returns policy, because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us (either via a personalised pre-paid return label, or by refunding your return postage costs). Specific rules apply to the return of large electrical items. We will also refund the cost of giftwrapping and other services provided to you in connection with your purchase, where applicable. We will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you. Items returned within the seven-day cooling off period By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. For more information see Your Statutory Rights. Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you as follows:
Items returned under the 30-day or 14-day returns guarantee Where you are withdrawing from your purchase between seven and 30 days after delivery (or between seven and 14 days in the case of large electrical items), and there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of giftwrapping, delivery or other services provided to you in connection with your purchase. If you use a personalised pre-paid return label, we will deduct the return postage from your overall refund. Note: personalised pre-paid return labels are not available for all UK delivery addresses, and they are not available for delivery addresses outside the UK. The Returns Support Centre will automatically generate the appropriate return label. Gift Refunds If you return a gift purchased for you at Amazon.co.uk, you'll receive a gift certificate for the value of your return, which you may use as part or full payment for future purchases from our website. Don't worry, we won't let the person who sent you the gift know about your return. Please remember that normal returns criteria apply and that the refund will not include the cost of returning the item to us or giftwrapping costs unless the return is due to an error on our part. Gift Certificate Refunds If you return an item for which you used a gift certificate as part or full payment, we will refund the gift certificate portion to your gift certificate account and any non-gift certificate portion to the card used for the original transaction. Gift certificates connected to specific promotions are generally non-refundable. See terms and conditions for individual promotions. |
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